FAQ

commonly asked questions

What is Kernel Crate?
Kernel Crate is a subscription box that sends awesome popcorn right to your door! Each kernel is air popped by our popcorn experts at our own facility!
Every month, you’ll receive 3 new flavors of popcorn and you have the opportunity to help us pick new flavors!
HOW DOES KERNEL CRATE WORK?
We try and make it as simple as possible. You become a Kernel Crate member, we ship the box to you, and you eat our delicious popcorn. Boom, instant awesomeness!
After each box, you’ll receive an email to vote on your favorite flavors while helping us pick the flavors for the next month!
WHAT COMES IN EACH BOX?
Each box comes with 3 unique popcorn flavors. You’ll receive one sweet flavor, one savory flavor, and one surprise flavor!
You’ll get about 9 cups which is more than half a gallon of popcorn. It’s a pretty dang good deal if we say so ourselves!
HOW DOES THE SUBSCRIPTION OPTION WORK?
The subscription option is built to ensure you have a fun and unique popcorn experience every month! To do this, we want to make sure our popcorn is the absolute freshest it can be!
We have two shipping dates, the 15th and the 1st (or the first day of the month). If you order a crate between the 1st and the 14th, your box will be shipped on the 15th (or the nearest business day). If you order any time after that, the box will ship on the 1st (or the nearest business day). Why do we do this? To ensure freshness! Your popcorn will have been popped just days before you eat it!
WHAT MAKES YOUR POPCORN SO SPECIAL?
We are so glad you asked! Popping corn has been in the Kernel Crate family for nearly 60 years! We take our popcorn very seriously! Each recipe is perfect to make sure you get the best tasting snacks possible!
are you really tree nut and peanut free?
Heck yes! You know when you read “packaged in a facility that processes peanuts and tree nuts”? Well that is NOT us. NOPE! Our popcorn is 100% peanut and tree nut free and every one of our ingredients is also! We know how hard it can be to find delicious snacks that don’t contain nuts. So we got your back!
can I gift a subscription?
You sure can! Our prepaid gift subscription allows you to prepay and ship a monthly crate to that special popcorn lover in your life! All prepaid gift subscription are set up as one time payments so you don’t have to worry about cancelling them.

Click here to gift a subscription to a popcorn lover you know!

DO YOU HAVE A CORPORATE ORDER PROGRAM?
We sure do, and we make it simple! Just CLICK HERE to visit our bulk gift page. Download and fill out our spreadsheet with all the shipping information of your recipients. Upload that file with your order and we will do the rest!
WHEN DO I GET MY BOX?
We have two shipping dates, the 15th and the 1st (or the last day of the month). If you order a crate between the 1st and the 14th, your box will be shipped on the 15th (or the nearest business day). If you order any time after that, the box will ship on the 1st (or the nearest business day).
do you ship internationally?

Unfortunately, we currently only ship to US states and territories. We are sorry about that!

how do I cancel?
Simply login to your account and hit the cancel button. Easy, and no questions asked. If your account renews and you would like a refund for your renewal, you must contact us before your next crate is shipped.